{"xsrfToken":"788694e09d0a499154c24e67eaab6c9baa5bf1a0_lout","branding":{"id":"2","key":"tcs","name":"Thru Customer Success","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome!","sharedPortalName":"Thru Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome!","sharedPortalName":"Thru Portal","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#356ca3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/47c2dbc2-14cb-4028-9ac2-03ef65f62bd3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjZlYzI1ZS03YzMxLTQyYmEtOWQ3Ny02MDkzOWFlYTEwZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3YzJkYmMyLTE0Y2ItNDAyOC05YWMyLTAzZWY2NWY2MmJkMyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzEwMzksIm5iZiI6MTczMjE3MDQzOX0.VauzGuqgTxFtPCQhbEutedlEZf0qnMUl3SKbn6c2miw&client=c66ec25e-7c31-42ba-9d77-60939aea10e0&height=300&mode=fit","bannerMediaApiFileId":"47c2dbc2-14cb-4028-9ac2-03ef65f62bd3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"tcs","projectId":11494,"serviceDeskId":2,"name":"Thru Customer Success","description":"<p>Welcome! You can raise a request for Thru Customer Success using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"18","name":"Contract and billing questions","descriptionHtml":"<p>Please use the fields below to ask your billing question. We will notify your Thru Account Manager and them follow up with you.</p>","callToAction":"Contract and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12339,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12339","groups":[9],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12352,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12352","groups":[9],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"<p>Once you have filled out the details, click Send button to send your bug report to our Thru Customer Success team. Your bug report will be carefully reviewed, and if the bug has not been reported previously, it will be escalated for further investigation.</p>\n<p>We appreciate your diligence in reporting this issue and want to assure you that we are committed to addressing it promptly. We will follow up with you soon regarding the resolution progress and any additional information we may need.</p>\n<p>Thank you for being an integral part of our commitment to delivering a seamless experience with our services.</p>\n<p>Best regards,</p>\n<p>Thru Customer Success Team</p>","callToAction":"Report a bug","introHtml":"<p>Reporting bugs</p>","icon":12348,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12348","groups":[9],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"<p>Use the fields below to submit a new feature request to be considered for a future road map release.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12338,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12338","groups":[9],"key":""},{"id":"17","name":"Thru Customer Success - New Request ","descriptionHtml":"<p>Please fill out the following fields below to provide us necessary details regarding your request.</p>\n<p>For those customers who are members of an organization, the \"Share with:\" field will appear, and will allow you to make the ticket available to one of your organizations. If you are not a member of an organization the field will not be present on the page.</p>","callToAction":"Thru Customer Success - New Request ","introHtml":"<p>Request for Help From Thru Customer Success</p>","icon":12323,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12323","groups":[9],"key":""},{"id":"34","name":"Boomi - Thru Customer Success - New Request","descriptionHtml":"","callToAction":"Boomi - Thru Customer Success - New Request","introHtml":"<p>Request for Help From Boomi Customers</p>","icon":12353,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12353","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12330,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12330","groups":[],"key":""},{"id":"79","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":12327,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12327","groups":[],"key":""},{"id":"72","name":"Incident Issue","descriptionHtml":"<p>Please complete the following fields.</p>","callToAction":"Incident Issue","introHtml":"<p>Please use this ticket request type for major incidents.</p>","icon":12343,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12343","groups":[],"key":""},{"id":"39","name":"Internal - Thru Ticket","descriptionHtml":"","callToAction":"Internal - Thru Ticket","introHtml":"<p>Use this request type for Helpdesk, or changes that need to be made internally</p>","icon":12243,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12243","groups":[],"key":""},{"id":"98","name":"Pen Test","descriptionHtml":"","callToAction":"Pen Test","introHtml":"","icon":12216,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12216","groups":[],"key":""},{"id":"75","name":"Post-Incident Review","descriptionHtml":"<p>Let's make an RCA for a customer.</p>\n<p>Things you will need:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Incident Ticket # or link</li>\n <li>RCA details</li>\n <li>Customer who requires the RCA</li>\n</ul>\n<p>Under construction...............................<br> Steps to complete the RCA:<br> 1. Fill out the information bellow.<br> 2. Assign the ticket to Sergey for Review.<br> 3. Update Status to Review.<br> 4. Once approved by Sergey, Add the form \"Root Cause Analysis - Incident\" to the ticket. <br> 5. Verify the form is filled out and looks correct.<br> 6. Click Submit and the form will be internal and click to download the pdf, and upload it to the ticket. <br> 7. Click and make the form external for customer in the portal. <br> 8. Notify the customer the RCA is now available in our portal, and to click on View Request link to sign into the portal. <br> 9. Update the ticket Closed.</p>","callToAction":"Post-Incident Review","introHtml":"<p>Post-Incident Review</p>","icon":12212,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12212","groups":[],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":12344,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12344","groups":[],"key":""},{"id":"135","name":"Release Notification and Preview Ticket","descriptionHtml":"","callToAction":"Release Notification and Preview Ticket","introHtml":"<p>Release notification and preview ticket allows CS Team to notify customers that require one week heads up notice or two week head up notice.</p>","icon":12251,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12251","groups":[],"key":""},{"id":"78","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":12324,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12324","groups":[],"key":""},{"id":"35","name":"Request From Site","descriptionHtml":"","callToAction":"Request From Site","introHtml":"<p>Request received from our support page on our website</p>","icon":12227,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[],"key":""},{"id":"36","name":"Sales Requests","descriptionHtml":"","callToAction":"Sales Requests","introHtml":"<p>Request received from your email support channel.</p>","icon":12233,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12233","groups":[],"key":""},{"id":"74","name":"Trial Request","descriptionHtml":"","callToAction":"Trial Request","introHtml":"<p>Trial Request for FS or MFT</p>","icon":12352,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12352","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Thru Customer Success Portal"}],"orderMapping":{"9":[17,20,18,22,23],"6":[17,18,19,20,22,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c37cb785-a288-3b14-8ceb-50e411b17b85","appLinkName":"System Confluence","appLinkUrl":"https://thruinc.atlassian.net/wiki","spaceKey":"FSUG","spaceName":"File Sharing User Guides","spaceUrl":"https://thruinc.atlassian.net/wiki/spaces/FSUG","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":2,"kbLinkDomainURLs":["https://thruinc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCS","userLanguageHeader":"Thru Customer Success - Support Documentation","userLanguageMessageWiki":"<p><a href=\"https://policy.thruinc.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Policy Center</a> - View Thru service policies and agreements, such as SLA, SULA and service availability documentation.</p>\n<p><a href=\"https://guides.thruinc.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Guides</a> - Access Thru product documentation encompassing user, admin, connector and API reference guides.</p>\n<p><a href=\"https://www.thruinc.com/demo/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tutorial Videos</a> - Watch our videos to see how you can manage file transfers: automated and manual (ad hoc) file sharing.</p>\n<p><a href=\"https://trust.thruinc.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trust Center</a> - Learn how Thru manages security, privacy and compliance for our customers, partners and vendors.</p>\n<p>Subscribe to the <a href=\"https://status.thruinc.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Thru Status Page</a> to get real time alerts on maintenance and over all Thru Status.</p>","defaultLanguageHeader":"Thru Customer Success - Support Documentation","defaultLanguageMessage":"[Policy Center|https://policy.thruinc.com/] - View Thru service policies and agreements, such as SLA, SULA and service availability documentation.\n\n\n[Product Guides|https://guides.thruinc.com/] - Access Thru product documentation encompassing user, admin, connector and API reference guides.\n\n\n[Tutorial Videos|https://www.thruinc.com/demo/] - Watch our videos to see how you can manage file transfers: automated and manual (ad hoc) file sharing. \n\n[Trust Center|https://trust.thruinc.com/] - Learn how Thru manages security, privacy and compliance for our customers, partners and vendors.\n\n\nSubscribe to the [Thru Status Page|https://status.thruinc.com/] to get real time alerts on maintenance and over all Thru Status.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjZlYzI1ZS03YzMxLTQyYmEtOWQ3Ny02MDkzOWFlYTEwZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTQ5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE2MzksIm5iZiI6MTczMjE3MDQzOX0.BK8hz6UYNZfUHkTrZep-tAt5yYyPjsu0YhVw-A-L-qY","targetCollection":"upload-project-11494","endpointUrl":"https://api.media.atlassian.com","clientId":"c66ec25e-7c31-42ba-9d77-60939aea10e0","tokenDurationInMins":20}},"reqCreate":{"id":17,"projectId":11494,"form":{"name":"Thru Customer Success - New Request ","descriptionHtml":"<p>Please fill out the following fields below to provide us necessary details regarding your request. </p>\n\n<p>For those customers who are members of an organization, the "Share with:" field will appear, and will allow you to make the ticket available to one of your organizations. If you are not a member of an organization the field will not be present on the page.</p>","callToAction":"Thru Customer Success - New Request ","intro":"<p>Request for Help From Thru Customer Success</p>","instructions":"<p>Please fill out the following fields below to provide us necessary details regarding your request. </p>\n\n<p>For those customers who are members of an organization, the "Share with:" field will appear, and will allow you to make the ticket available to one of your organizations. If you are not a member of an organization the field will not be present on the page.</p>","icon":12323,"iconUrl":"https://thruinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12323","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/17","calendarParams":{"firstDay":0,"date":"2024-11-21T00:27:20-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c37cb785-a288-3b14-8ceb-50e411b17b85","appLinkName":"System Confluence","appLinkUrl":"https://thruinc.atlassian.net/wiki","spaceKey":"FSUG","spaceName":"File Sharing User Guides","spaceUrl":"https://thruinc.atlassian.net/wiki/spaces/FSUG","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":2,"kbLinkDomainURLs":["https://thruinc.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjZlYzI1ZS03YzMxLTQyYmEtOWQ3Ny02MDkzOWFlYTEwZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTQ5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE2NDAsIm5iZiI6MTczMjE3MDQ0MH0.e_nVv9JhzNKV1mrLkaz_zeYlsYJ_dkcveOk_PP3ZPAw","targetCollection":"upload-project-11494","endpointUrl":"https://api.media.atlassian.com","clientId":"c66ec25e-7c31-42ba-9d77-60939aea10e0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":30,"updated":"2024-11-05T18:49:21.884071208Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[17],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":30,"name":"Create a Support Ticket with Customer Success ver 2.0","submit":{"lock":false,"pdf":false},"templateFormUuid":"5410996e-896b-4736-adad-92fa9e392778"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"b7b978c0-d592-4f96-9004-46103f7482a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"f70e6243-9139-4104-b38e-7ec42a4aecca"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"27f7b905-d525-4240-9196-139da8affe47"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"27d024f8-5175-42a1-8610-7dfed2a03910"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"e3837edc-7084-4643-a036-476a7e9d7f27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"8608d374-8d0d-42ad-9bf8-5ac529bac5cc"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e81f0e37-92ab-4c4e-8546-2198a8b36b37"},"content":[{"type":"text","text":"This ticket will be escalated as a severity 2 level issue - High business impact (e.g. many files are not transferring, performance, degradation) Can access site. By creating this ticket we will notify our S2 team and follow up with you shortly after the ticket is created. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"layout":"default","localId":"517bac49-c75b-46e7-93c2-acf90f6a37ee"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e7f8cd1a-b9eb-4c59-907a-15279226a976"},"content":[{"type":"text","text":"We need to learn more about your node issue. Please fill out the information below with as much details you can provide. The information you provide will help us properly escalate your issue."}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"236ab798-060e-4e36-b90f-b9100e248ce0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"c4eb992c-faf0-4e7e-a274-2b435da042b5"}}]},{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"a058f57c-659a-4868-a7e5-27d68d358e36"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"8f458bbf-42c8-4aaf-8745-61f7558b8335"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"7ee0bd32-7367-4e9f-8fe2-17873a83fdb3"}}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","attrs":{"localId":"5a4a7258-06ec-4a73-b0d6-8fec64069c8d"},"content":[{"type":"text","text":"This ticket will be escalated as a Severity Level 1 issue - Severe business impact (e.g. no files are transferring) Cannot access site."}]},{"type":"paragraph","attrs":{"localId":"10bbe004-5b78-4fd1-87a9-4117de28ae70"},"content":[{"type":"text","text":"By creating this ticket we will notify our S1 team and follow up with you shortly after the ticket is created. "}]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"303b4b73-4ea3-4897-ba5f-25b6233d0e74"}},{"type":"paragraph","attrs":{"localId":"49effa8a-2290-46fa-ba24-a64bfa0f5f97"},"content":[{"type":"text","text":"Please visit "},{"type":"text","text":"https://status.thruinc.com/","marks":[{"type":"link","attrs":{"href":"https://status.thruinc.com/"}}]},{"type":"text","text":" for current incident updates. "}]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"ffe5e60a-fcf5-4384-b8da-ed1937d6c426"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"f1e09181-fc7a-4c3a-9806-cdde10657cbe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"cf7b6fd9-cb7f-4be3-b557-91b4c91c98db"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"b70074db-eec5-47e5-8cb7-59dd07afa7bf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"ff93f799-5a02-4ca4-81cf-62c40126655d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"c4d0852b-4113-4620-9af2-b86c5e8285d5"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"aa507dc6-6a2d-4b3b-9a89-9099d09f857e"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"dbf05661-9c3b-4bac-beb8-06679c3531ee"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"53633ba1-570c-4bb5-9549-3da2b95877c2"}},{"type":"paragraph","content":[]}]}],"conditions":{"73":{"t":"sh","i":{"co":{"cIds":{"72":["1"]}}},"o":{"sIds":["8"]}},"77":{"t":"sh","i":{"co":{"cIds":{"76":["11352"]}}},"o":{"sIds":["2"]}},"24":{"t":"sh","i":{"co":{"cIds":{"21":["11262"]}}},"o":{"sIds":["1"]}},"31":{"t":"sh","i":{"co":{"cIds":{"21":["2"]}}},"o":{"sIds":["6"]}},"101":{"t":"sh","i":{"co":{"cIds":{"99":["11349"]}}},"o":{"sIds":["3"]}},"41":{"t":"sh","i":{"co":{"cIds":{"21":["11263"]}}},"o":{"sIds":["5"]}}},"sections":{"8":{"conditions":["73"]},"4":{"conditions":[]},"9":{"conditions":[]},"5":{"name":"Website not accessible or outage","conditions":["41"]},"2":{"name":"if yes to S2 and Thru Node","conditions":["77","24"]},"7":{"conditions":[]},"3":{"name":"Node Direct Connect","conditions":["101","77","24"]},"6":{"name":"Conectivity Issues","conditions":["31"]},"1":{"name":"S2 Critical File Delivery Issues (Not Outage) ","conditions":["24"]}},"questions":{"66":{"type":"cs","label":"Thru customer? Y/N","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"62":{"type":"ts","label":"Company name","description":"","validation":{"rq":true},"jiraField":"customfield_11248","questionKey":""},"72":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have support documents to be added to this ticket.","other":false}],"questionKey":""},"43":{"type":"cl","label":"Please describe this outage:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Thru URLs cannot be accessed via browser","other":false},{"id":"2","label":"All file delivery has stopped. ","other":false},{"id":"3","label":"Issue has not been reported on the Thru Status page","other":false}],"questionKey":""},"65":{"type":"ts","label":"Phone number","description":"","validation":{"rq":true},"jiraField":"customfield_11249","questionKey":""},"1":{"type":"cd","label":"What can we help you with?","description":"","validation":{"rq":true},"jiraField":"customfield_11219","questionKey":""},"64":{"type":"ts","label":"Time Zone","description":"","validation":{"rq":false},"jiraField":"customfield_11239","questionKey":""},"75":{"type":"cl","label":"Please select for internal use only ","description":"","validation":{"rq":false},"jiraField":"customfield_11253","defaultAnswer":{"choices":["10611"]},"questionKey":""},"70":{"type":"cs","label":"Production site? Y/N","description":"","validation":{"rq":true},"jiraField":"customfield_11394","questionKey":""},"2":{"type":"tl","label":"Please provide a brief subject for your ticket. (80 Character Limit)","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"98":{"type":"cl","label":"List endpoints used with node direct connect:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"External FTPS","other":false},{"id":"2","label":"External SFTP ","other":false},{"id":"3","label":"Azure Blob","other":false},{"id":"4","label":"Amazon S3","other":false},{"id":"5","label":"SharePoint","other":false},{"id":"6","label":"Google Cloud Storage","other":false}],"questionKey":""},"67":{"type":"rt","label":"Please enter the details of your request.","description":"If this is a whitelist or unblock request please provide public IP address. Use Upload files below to upload Thru Node logs.","validation":{"rq":true},"jiraField":"description","questionKey":""},"93":{"type":"cd","label":"Does every single flow in your instance have a node?","description":"","validation":{"rq":false},"jiraField":"customfield_11396","defaultAnswer":{"choices":["11351"]},"questionKey":""},"61":{"type":"ts","label":"Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"99":{"type":"cl","label":"Tell us more about your node: ","description":"Select more than one answer if needed to describe your issue.","validation":{"rq":false},"jiraField":"customfield_11395","questionKey":""},"21":{"type":"cs","label":"File delivery issues","description":"","validation":{"rq":true},"jiraField":"customfield_11356","questionKey":""},"76":{"type":"cs","label":"Does this issues involve Thru Node? Y/N","description":"","validation":{"rq":false},"jiraField":"customfield_11398","questionKey":""},"95":{"type":"rt","label":"Please provide flow and node information:","description":"Example: Flow: XYZIntegration, Flow Code: NBVGH, Node ID: HJKSDF Node Name: Linux AWX. Add additional comments about your issue.","validation":{"rq":false},"choices":[],"questionKey":""},"96":{"type":"at","label":"Node logs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"69":{"type":"tl","label":"Thru Site URL","description":"","validation":{"rq":true},"jiraField":"customfield_11233","questionKey":""},"63":{"type":"te","label":"Email address","description":"","validation":{"rq":true},"jiraField":"customfield_11223","questionKey":""},"74":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"5410996e-896b-4736-adad-92fa9e392778"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":30,"updated":"2024-11-05T18:49:21.884071208Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[17],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":30,"name":"Create a Support Ticket with Customer Success ver 2.0","submit":{"lock":false,"pdf":false},"templateFormUuid":"5410996e-896b-4736-adad-92fa9e392778"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"b7b978c0-d592-4f96-9004-46103f7482a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"f70e6243-9139-4104-b38e-7ec42a4aecca"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"27f7b905-d525-4240-9196-139da8affe47"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"27d024f8-5175-42a1-8610-7dfed2a03910"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"e3837edc-7084-4643-a036-476a7e9d7f27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"8608d374-8d0d-42ad-9bf8-5ac529bac5cc"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e81f0e37-92ab-4c4e-8546-2198a8b36b37"},"content":[{"type":"text","text":"This ticket will be escalated as a severity 2 level issue - High business impact (e.g. many files are not transferring, performance, degradation) Can access site. By creating this ticket we will notify our S2 team and follow up with you shortly after the ticket is created. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"layout":"default","localId":"517bac49-c75b-46e7-93c2-acf90f6a37ee"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e7f8cd1a-b9eb-4c59-907a-15279226a976"},"content":[{"type":"text","text":"We need to learn more about your node issue. Please fill out the information below with as much details you can provide. The information you provide will help us properly escalate your issue."}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"236ab798-060e-4e36-b90f-b9100e248ce0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"c4eb992c-faf0-4e7e-a274-2b435da042b5"}}]},{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"a058f57c-659a-4868-a7e5-27d68d358e36"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"8f458bbf-42c8-4aaf-8745-61f7558b8335"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"7ee0bd32-7367-4e9f-8fe2-17873a83fdb3"}}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","attrs":{"localId":"5a4a7258-06ec-4a73-b0d6-8fec64069c8d"},"content":[{"type":"text","text":"This ticket will be escalated as a Severity Level 1 issue - Severe business impact (e.g. no files are transferring) Cannot access site."}]},{"type":"paragraph","attrs":{"localId":"10bbe004-5b78-4fd1-87a9-4117de28ae70"},"content":[{"type":"text","text":"By creating this ticket we will notify our S1 team and follow up with you shortly after the ticket is created. "}]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"303b4b73-4ea3-4897-ba5f-25b6233d0e74"}},{"type":"paragraph","attrs":{"localId":"49effa8a-2290-46fa-ba24-a64bfa0f5f97"},"content":[{"type":"text","text":"Please visit "},{"type":"text","text":"https://status.thruinc.com/","marks":[{"type":"link","attrs":{"href":"https://status.thruinc.com/"}}]},{"type":"text","text":" for current incident updates. "}]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"ffe5e60a-fcf5-4384-b8da-ed1937d6c426"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"f1e09181-fc7a-4c3a-9806-cdde10657cbe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"cf7b6fd9-cb7f-4be3-b557-91b4c91c98db"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"b70074db-eec5-47e5-8cb7-59dd07afa7bf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"ff93f799-5a02-4ca4-81cf-62c40126655d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"c4d0852b-4113-4620-9af2-b86c5e8285d5"}}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"aa507dc6-6a2d-4b3b-9a89-9099d09f857e"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"dbf05661-9c3b-4bac-beb8-06679c3531ee"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"53633ba1-570c-4bb5-9549-3da2b95877c2"}},{"type":"paragraph","content":[]}]}],"conditions":{"73":{"t":"sh","i":{"co":{"cIds":{"72":["1"]}}},"o":{"sIds":["8"]}},"77":{"t":"sh","i":{"co":{"cIds":{"76":["11352"]}}},"o":{"sIds":["2"]}},"24":{"t":"sh","i":{"co":{"cIds":{"21":["11262"]}}},"o":{"sIds":["1"]}},"31":{"t":"sh","i":{"co":{"cIds":{"21":["2"]}}},"o":{"sIds":["6"]}},"101":{"t":"sh","i":{"co":{"cIds":{"99":["11349"]}}},"o":{"sIds":["3"]}},"41":{"t":"sh","i":{"co":{"cIds":{"21":["11263"]}}},"o":{"sIds":["5"]}}},"sections":{"8":{"conditions":["73"]},"4":{"conditions":[]},"9":{"conditions":[]},"5":{"name":"Website not accessible or outage","conditions":["41"]},"2":{"name":"if yes to S2 and Thru Node","conditions":["77","24"]},"7":{"conditions":[]},"3":{"name":"Node Direct Connect","conditions":["101","77","24"]},"6":{"name":"Conectivity Issues","conditions":["31"]},"1":{"name":"S2 Critical File Delivery Issues (Not Outage) ","conditions":["24"]}},"questions":{"66":{"type":"cs","label":"Thru customer? Y/N","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"62":{"type":"ts","label":"Company name","description":"","validation":{"rq":true},"jiraField":"customfield_11248","questionKey":""},"72":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have support documents to be added to this ticket.","other":false}],"questionKey":""},"43":{"type":"cl","label":"Please describe this outage:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Thru URLs cannot be accessed via browser","other":false},{"id":"2","label":"All file delivery has stopped. ","other":false},{"id":"3","label":"Issue has not been reported on the Thru Status page","other":false}],"questionKey":""},"65":{"type":"ts","label":"Phone number","description":"","validation":{"rq":true},"jiraField":"customfield_11249","questionKey":""},"1":{"type":"cd","label":"What can we help you with?","description":"","validation":{"rq":true},"jiraField":"customfield_11219","questionKey":""},"64":{"type":"ts","label":"Time Zone","description":"","validation":{"rq":false},"jiraField":"customfield_11239","questionKey":""},"75":{"type":"cl","label":"Please select for internal use only ","description":"","validation":{"rq":false},"jiraField":"customfield_11253","defaultAnswer":{"choices":["10611"]},"questionKey":""},"70":{"type":"cs","label":"Production site? Y/N","description":"","validation":{"rq":true},"jiraField":"customfield_11394","questionKey":""},"2":{"type":"tl","label":"Please provide a brief subject for your ticket. (80 Character Limit)","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"98":{"type":"cl","label":"List endpoints used with node direct connect:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"External FTPS","other":false},{"id":"2","label":"External SFTP ","other":false},{"id":"3","label":"Azure Blob","other":false},{"id":"4","label":"Amazon S3","other":false},{"id":"5","label":"SharePoint","other":false},{"id":"6","label":"Google Cloud Storage","other":false}],"questionKey":""},"67":{"type":"rt","label":"Please enter the details of your request.","description":"If this is a whitelist or unblock request please provide public IP address. Use Upload files below to upload Thru Node logs.","validation":{"rq":true},"jiraField":"description","questionKey":""},"93":{"type":"cd","label":"Does every single flow in your instance have a node?","description":"","validation":{"rq":false},"jiraField":"customfield_11396","defaultAnswer":{"choices":["11351"]},"questionKey":""},"61":{"type":"ts","label":"Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"99":{"type":"cl","label":"Tell us more about your node: ","description":"Select more than one answer if needed to describe your issue.","validation":{"rq":false},"jiraField":"customfield_11395","questionKey":""},"21":{"type":"cs","label":"File delivery issues","description":"","validation":{"rq":true},"jiraField":"customfield_11356","questionKey":""},"76":{"type":"cs","label":"Does this issues involve Thru Node? Y/N","description":"","validation":{"rq":false},"jiraField":"customfield_11398","questionKey":""},"95":{"type":"rt","label":"Please provide flow and node information:","description":"Example: Flow: XYZIntegration, Flow Code: NBVGH, Node ID: HJKSDF Node Name: Linux AWX. Add additional comments about your issue.","validation":{"rq":false},"choices":[],"questionKey":""},"96":{"type":"at","label":"Node logs","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"69":{"type":"tl","label":"Thru Site URL","description":"","validation":{"rq":true},"jiraField":"customfield_11233","questionKey":""},"63":{"type":"te","label":"Email address","description":"","validation":{"rq":true},"jiraField":"customfield_11223","questionKey":""},"74":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"5410996e-896b-4736-adad-92fa9e392778"},"linkedJiraFields":["summary","customfield_11395","customfield_11394","description","customfield_11253","customfield_11396","customfield_11233","customfield_11223","customfield_11398","customfield_11356","customfield_11248","customfield_11249","customfield_11239","customfield_11219"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fthruinc.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3MWMxYTM1NDMyYTE0MjM0NjFmOGZhYmIxNDVlNjY0YWJmY2Y1OTA3NjQ5OWRiOWVhNGI0NDJlODFkZjMxN2VkIiwiaXNzIjoiamlyYTo1MWZlZmIyOC0xOGZlLTQzYjgtOGEwMS00NDhhYTdiOWYyNDYiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzMyMTcxMzM5LCJpYXQiOjE3MzIxNzA0Mzl9.SJE1xRrFoZ48MWklRNH8meJw8NfiiQU9HtIAiWLb4VI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NTFmZWZiMjgtMThmZS00M2I4LThhMDEtNDQ4YWE3YjlmMjQ2IiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC90aHJ1aW5jLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3RocnVpbmMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVENTIiwiaWQiOiIxMTQ5NCJ9fX0sImV4cCI6MTczMjE3MTMzOSwiaWF0IjoxNzMyMTcwNDM5fQ.nIz0YC2k0ZnhWgLx03mygrb6kCqgXkME6Bgh6mhFavk\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://thruinc.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://thruinc.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TCS\\\",\\\"id\\\":\\\"11494\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TCS\\\",\\\"project.id\\\":\\\"11494\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"17\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://thruinc.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}